Our goal at Anew is to provide quality individualized care in a timely manner. We would like to share with you our policy regarding missed appointments.
Cancellation of an Appointment
In order to be respectful of the needs of other patients, please be courteous and call Anew's office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow otherpatients to get in for treatment.
How to Cancel Your Appointment
To cancel your appointment, please call anytime 216-255-5201 If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number.
A cancellation is considered to be late when the appointment is cancelled without a 24 hour advance notice. This will result in a $25 charge.
No Show Policy
A “no-show”, is a patient who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show” and a $50 charge. This includes arriving 15 minutes after your scheduled appointment. After the second occurrence the patient must prepay for scheduled services.
Our patients' safety is our primary concern. To ensure a successful injection experience, our policy does not permit children in any treatment room.
Unopened products may be returned within 10 days of purchase with receipt. Treatment series, packages and gift certificates are non-refundable.
If you no longer wish to complete a package series, any remaining funds may be transferred towards another service. Remaining balance will not include the price of the free treatment in the package. No cash or charge refunds will be given.
Services: We do not offer refunds on services rendered.
Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at Anew Medspa, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Anew Medspa.
All injectable treatment sales (Botox, Juvederm, Radiesse, Restylane, Perlane, and Sculptra) are final; refunds or credits cannot be offered once treatment is completed.